Terms and Conditions
Contracts
Your travel insurance policy is a contract between you and our insurer. Your travel insurance policy is underwritten
by Inter Partner Assistance S.A. UK Branch, which is a Belgian firm authorised by the National Bank of Belgium and
subject to limited regulation by the Financial Conduct Authority. Details about the extent of their regulation by
the Financial Conduct Authority are available upon request.
By purchasing the insurance you are agreeing to abide by the terms set out in the contract.
Law applicable
You and Inter Partner Assistance S.A. UK Branch can choose which law applies to your Southdowns policy. Unless Inter
Partner Assistance S.A. UK Branch and you agree otherwise, English Law will apply.
About our Company
Southdowns Insurance Services Limited is an independent insurance intermediary authorised and regulated by Financial
Conduct Authority. FCA Registration Number: 526980. You can check this on the www.fca.gov.uk.
Our company registration number is 07285096 our full postal address is Southdowns Insurance Services Limited 4th
Floor, Southfield House, 11 Liverpool Gardens, Worthing, West Sussex, BN11 1RY.
Method of payment
We accept most major credit and debit cards. The cards that we accept are displayed on the payment screen of this
website.
Policy terms and conditions
The policy wording for each policy type is provided by the insurer. These are available to any person visiting our
website and can be examined in full at any time. It is important that you make sure the policy you select meets your
needs and personal circumstances. Our website offers helpful information regarding general insurance matters, but
does not seek to advise you on which particular product or service you should purchase.
When purchasing insurance via our call centre team, you will not receive advice or recommendation from us. We may ask
some questions to narrow down the selection of products that we will provide details on. You will then need to make
your own choice on how to proceed. To allow your purchase to be conducted on the telephone you will be asked to
provide your consent to receive limited information, all other details will be sent to you immediately via e-mail.
Confirmation
Your policy confirmation will include your policy number for reference purposes. You will also receive a full copy of
the policy wording and your personalised Policy Schedule stating the persons insured, the policy start date, the
period of insurance, the territories covered as well as the total price paid for the policy.
Cancellation statutory rights
If you find that the cover you have selected does not meet your needs you may cancel this policy within 14 days of
receipt of your policy documentation. If the policy is paid in full and providing you have not travelled, no claim
has been made or is intended to be made and no incident likely to give rise to a claim has occurred, we will refund
the premium in full. You may contact us in writing or via e-mail to register your request.
Cancellation outside the statutory period
You may cancel this policy at any time after the statutory cancellation period by writing to us, however if you
cancel after the statutory cancellation period no premium refund will be made.
General customer support and service - Sales
Contact telephone number for sales, claims and assistance services can be found on our website and throughout your
documentation pack.
Complaints – (Sales, Claims and Assistance)
We are committed to providing you with an exceptional level of service and customer care. We realise that on
occasion, things can go wrong and there may be occasions when you feel that we have not provided the service you
have expected. When this happens we want to hear about it so that we can try to put things right.
What to do if you have a complaint?
If you wish to initiate a sales or administration complaint, please contact Southdowns Sales and Service:
In writing - Write to the Operations Manager, 4th Floor, Southfield House, 11 Liverpool Gardens,
Worthing, West Sussex, BN11 1RY
By phone - Telephone the Duty Manager on 01903-255-659
If you wish to initiate a claims complaint please write to, or telephone the claims unit dealing with your claim.
If you cannot settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service; full details
can be found within the ‘Making a complaint’ section of the policy wording.
The Southdowns website has been designed with the consumer in mind and we hope that your customer journey is/has been
pleasant. We are able to confirm that Jane Bason and Tracey Richards have responsibility for the content, technical
capability and maintenance of the site.